Last Updated: January 2025
At Liquor Lane Canmore, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
1.1 Personal Information
When you place an order or contact us, we may collect:
- Name and contact information (phone number, email address)
- Delivery address
- Order details and purchase history
- Payment information (processed securely through third-party payment processors)
- Age verification information (as required by AGLC regulations)
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and operating system
- Pages viewed and time spent on site
- Referral source and search terms
- Cookie data (see our Cookie Policy below)
2. How We Use Your Information
We use your information to:
- Process and fulfill your liquor orders
- Verify your age and legal eligibility to purchase alcohol (as required by Alberta Gaming, Liquor and Cannabis (AGLC) regulations)
- Coordinate delivery services
- Communicate with you about your orders
- Send promotional offers and updates (with your consent)
- Improve our website and services
- Comply with legal obligations and regulations
- Prevent fraud and ensure security
3. Age Verification and AGLC Compliance
In accordance with the Gaming, Liquor and Cannabis Act of Alberta, we are legally required to:
- Verify that all customers are 18 years of age or older
- Refuse service to anyone who cannot provide valid age identification
- Maintain records of age verification for regulatory compliance
- Not deliver alcohol to intoxicated individuals
- Comply with all AGLC regulations regarding alcohol sales and delivery
Your age verification information is stored securely and used solely for compliance purposes.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
4.1 Service Providers
- Delivery services (including Uber Eats)
- Payment processors
- Website hosting and analytics providers
- Marketing and communication platforms
4.2 Legal Requirements
We may disclose information when required by law, including:
- Compliance with AGLC regulations and inspections
- Response to legal processes (subpoenas, court orders)
- Protection of our rights and safety
- Investigation of suspected fraud or illegal activity
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and shopping cart
- Analyze website traffic and user behavior
- Provide personalized content and advertisements
- Improve website functionality
You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure storage of customer information
- Regular security assessments
- Limited access to personal information on a need-to-know basis
- Staff training on privacy and data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request your information in a portable format
To exercise these rights, please contact us using the information provided below.
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal obligations (including AGLC record-keeping requirements)
- Resolve disputes and enforce agreements
Age verification records are retained as required by AGLC regulations, typically for a minimum of 2 years.
9. Third-Party Links
Our website may contain links to third-party websites (such as Uber Eats). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we discover that we have inadvertently collected information from someone under 18, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Liquor Lane Canmore
1718 Bow Valley Trail
Canmore, AB T1W 2X3
Phone: +1-403-688-3047
Email: [email protected]
13. Regulatory Information
Liquor Lane Canmore is licensed by the Alberta Gaming, Liquor and Cannabis Commission (AGLC). We comply with all applicable provincial and federal privacy laws, including:
- Personal Information Protection Act (PIPA) of Alberta
- Gaming, Liquor and Cannabis Act
- Gaming, Liquor and Cannabis Regulation
For more information about AGLC regulations, visit: www.aglc.ca